Un.titled Studio customer privacy notice:

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

01618392516

Email

hello@theuntitledstudio.com

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

Lawful bases

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Where we get personal information from

  • People directly

How long we keep information

1. Employee Data

  • Payroll Records: 6 years from the end of the financial year.

  • Employment Contracts: 6 years after termination.

  • Performance Reviews: 2 years after termination.

  • Health and Safety Records: 3 years after termination.

  • Recruitment Records (unsuccessful candidates): 6 months after recruitment process.

2. Customer Data

  • Customer Contact Information: 3 years after last contact.

  • Purchase History: 6 years from the date of purchase.

  • Customer Support Records: 3 years after resolution.

  • Email Marketing List: Until the individual unsubscribes or 1 year of inactivity.

3. Supplier Data

  • Supplier Contracts: 6 years after termination.

  • Financial Transactions: 6 years from the end of the financial year.

4. Financial Records

  • Invoices and Receipts: 6 years from the end of the financial year.

  • Bank Statements: 6 years from the end of the financial year.

  • Tax Records: 6 years from the end of the financial year.

5. Legal Documents

  • Litigation Documents: 6 years after case closure.

  • Intellectual Property Records: Indefinitely or until no longer required.

6. IT and System Data

  • System Logs: 1 year.

  • Backup Data: 1 year, unless it contains data required for legal purposes.

7. Marketing Data

  • Campaign Analytics: 2 years.

  • Customer Surveys and Feedback: 2 years after the survey completion.

8. Website Data

  • User Account Information: 3 years after last login.

  • Cookies: As per the cookie policy, usually session-based or up to 1 year.

  • Website Analytics: 26 months, unless aggregated and anonymized.

Considerations for the Retention Schedule:

  1. Legal Compliance: Ensure retention periods comply with the UK GDPR and other relevant laws.

  2. Data Minimization: Keep data only for as long as necessary to fulfill the purpose for which it was collected.

  3. Security: Implement security measures to protect data during its retention period.

  4. Disposal: Securely dispose of data at the end of its retention period.

Review and Update:

  • Annual Review: Regularly review the retention schedule to ensure it remains compliant with legal requirements and business needs.

  • Policy Updates: Update the privacy policy to reflect any changes in the retention schedule.

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Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated - 5 July 2024